Booking T&Cs

If you have any specific questions about our Booking Conditions, please call us on 03330 151320 and chat with a member of our team or email [email protected]. It is important to us that you understand the terms on which we are making our agreement. Please read these terms carefully. These terms include important information you need to know before you book. Please note House Conditions for use of Muckrach Country House are provided separately upon payment of the final balance or available earlier upon request.
1. Your obligation
When the following words with capital letters are used in these Terms, this is what they will mean:

  • HFS Highland Limited, a company incorporated in England and Wales with company number 08787479 whose registered office address is at Forest Road, Little Budworth, Tarporley, Cheshire, CW6 9ES; referred to hereafter as HFSH for the purposes of this document.
  • Cautionary Deposit: Two days prior to your arrival at Muckrach House we will pre-authorise the card you made payment on for the value of £1500. No funds will be removed from the card, the funds will simply be frozen and therefore unavailable to you. These funds will be unfrozen within your account two days post your departure
  • Booking: the booking of the Property by You in accordance with condition 3, subject to these terms and conditions and the House Conditions;
  • Cancellation: a cancellation of the Booking Agreement in accordance with these terms and conditions;
  • Booking Agreement: an agreement between HFSH and You for the letting of the Property;
  • Commencement Date: the date from which You have booked the Property;
  • Deposit: a deposit of 30% of the total Rental Fee, payable by You to HFSH in accordance with Condition 4.4 when making a Booking;
  • Due Date: 8 weeks prior to the Commencement Date;
  • House Conditions: any special terms that HFSH notifies to You that the rental of the Property shall be subject to;
  • Late Departure Fee: an amount equivalent to any and all costs incurred by HFSH as a result of Your late departure from the Property, including (but not limited to) charges incurred as a result of cleaners being prevented from accessing a Property at the departure time;
  • Owner: the owner of the Property;
  • Rental Fee: the fee payable by You for the use of the Property;
  • Rental Period: the period which the Property is let to You in accordance with the terms of the agreement;
  • Booking Agreement and the House Conditions;
  • Terms: the terms and conditions set out in this document; and
  • You: the person or persons making the Booking.
  • Where the words ‘writing’ or ‘written’ are used in these Terms, this will include e-mail unless stated otherwise.

2. HFS Highlands Ltd contract with You
The contractual relationship in connection with the Booking is between HFSH and You.
These Terms and the House Conditions apply to any Bookings and the relationship between You and HFSH
Please ensure that You read these Terms carefully and check that the details You provide in accordance with clause 3 are complete and accurate, before You sign. If You think there is a mistake or require any changes, please contact HFSH to discuss.  HFSH will confirm any changes in writing.

3. Making a Booking
Bookings may be made by telephone, email only.
Where a booking Deposit is payable in accordance with condition 4.4 and HFSH do not receive the Deposit within 3 days HFSH of the provisional Booking being made, HFSH reserve the right to cancel Your Booking and re-advertise the Property
When making Your Booking You must specify the maximum number of people that will be staying at the Property and then, a month prior to your stay. Where the booking party are not found to be staying at the Property, HFSH have the right to immediately terminate the Booking Agreement and remove You and the entire party from the Property without any refund or alternative accommodation being provided.
When You complete and submit a booking form, this does not mean that HFSH has accepted your order.  HFSH acceptance of Your order will take place as described in clause 3.5.
Your Booking will not be complete until You receive a confirmation document.
HFSH reserve the right to accept or refuse Bookings.

4. Payment
Payments can be made by the payment link provided using debit cards, Visa or Mastercard credit cards and Amex. Please note Diners Club cards are not accepted.
Cautionary deposits must be made via the link via our booking system Only.
There will be no surcharge for payment made by credit card.
Cheques are no longer accepted as a payment method and all payments made to HFS Highlands Ltd must be made via the secure payment link provided.
A Deposit of 30% will only be payable when making a Booking more than 2 months prior to the Commencement Date. If a Booking is made 2 months or fewer before the Commencement Date, full payment of the Rental Fee is required along with any Cautionary Deposit.
HFS Highlands will request a Cautionary Deposit pursuant to the terms of the House Conditions.
Where a Deposit has been paid in accordance with condition 4.5, payment of the balance of the Rental Fee (and the Cautionary Deposit, if requested) must be made by the Due Date.
If You fail to pay the balance of the Rental Fee, together with the Cautionary Deposit by the Due Date, HFSH reserve the right to re-let the Property You have booked and retain any Deposit HFSH have received.

5. Booking changes by You
Once a Booking has been accepted and confirmed by HFSH in accordance with condition 3, the Booking can only be changed:
a) with the prior written agreement of HFSH; and
b) by no later than the Due Date.
HFSH will charge an administration fee of £60 for any changes made to a Booking.
Changes to the Commencement Date or to the chosen Property may result in the Cancellation of Your initial Booking and the creation of another. In these circumstances, HFSH reserve the right to charge the cancellation charges which are set out in condition 6.3.

6. Cancellation by You
You may cancel Your Booking at any time by contacting HFS Highlands Ltd by email or by sending written notice to HFS Highlands Ltd, Forest Road, Little Budworth, Tarporley,   CW6 9ES
Where You cancel Your Booking in accordance with this condition 6.2 the cancellation charges set out in condition 6.3 will apply.
In the event of a Cancellation by You:
a) if HFSH are unable to re-let the Property for the whole of the Rental Period, You will have to pay the Rental Fee in full (minus any Deposit and Cautionary Deposit paid); or
b) if HFSH are able to re-let the Property for the whole or part of the Rental Period, you will have to pay the difference between Rental Fee and the fee obtained by HFSH for the whole or part of the Rental Period (minus any Deposit and Cautionary Deposit paid).
Cancellation insurance is not compulsory, but we strongly recommend insurance to protect you in the event that you need to cancel your booking.

7. Property Availability
The House Conditions set out the check-in and check-out times applicable to the Property.
Where You fail to vacate the Property in accordance with the House Conditions, HFSH reserves the right to charge You the Late Departure Fee.
If for any reason beyond HFSH’s control a Property is no longer available on the date booked, or the Property becomes unsuitable for letting, HFSH may:
a) cancel the Booking and refund all payments made by You in full (including the Rental Fee and any Deposit or Cautionary Deposit)
HHL reserve the right to cancel a booking and return all payments made in full.

8. Use of Property
Specific terms relating to the use of the Property, including the number of permitted guests, types of use and noise are set out in the House Conditions.
HHL reserves the right to refuse You access to the Property and/or to terminate the Booking Agreement if the House Conditions are breached.

9. The Letting
The letting confers upon You the right only to occupy for a holiday within the meaning of Schedule 1, Paragraph 9 of the Housing Act 1988.

10.Your obligation
You agree:
a) not to enter the Property before the check-in time specified in the House Conditions on the Commencement Date unless otherwise agreed by HFSH in writing;
b) to vacate the Property by no later than the check-out time specified in the House Conditions on the agreed day of departure unless otherwise agreed by HFSH in writing;
c) to pay for any losses or damages to the Property, caused by You or a member of Your party (reasonable wear and tear excluded);
d) to take good care of the Property, including but not limited to its grounds, furnishings, pictures, kitchen equipment and other fixtures and fittings, during Your stay and to leave it in a clean and tidy condition at the end of the Rental Period. Should HFSH be dissatisfied with the condition of the Property upon Your departure, You will be liable for any charges associated with additional cleaning (such as carpet cleaning or removal of unwanted items) or for damage caused during Your stay;
e) to permit HFSH and their agent’s reasonable access to the Property for the purposes of inspection, maintenance or repairs;
f) not to part with possession of the Property, or share it, except with the members of the party confirmed in the Booking;
g) not to sell or transfer the Booking to another party without HFSH’s written agreement;
h) not to have anyone, other than those detailed on the Booking, staying at the Property; and
i) to respect the well-being of those occupants of adjoining or nearby properties and not to cause any annoyance or become a nuisance. Complaints from adjoining or nearby occupants regarding Your behaviour may result in HFSH requiring You to leave the Property immediately without a refund of any monies paid by You.
HFSH recommend that You take out Your own insurance to cover against any damages that may occur. You should ensure that any such insurance covers You for pre-booked UK self-catering holidays.

11. Payments for damages and return of Cautionary Deposit
Any damages, breakages or the need for additional cleaning that is discovered at the Property at the time of Your departure must be paid for upon departure. If any damages, breakages or the need for additional cleaning is discovered following Your departure, HFSH will invoice You for those damages, breakages or additional cleaning and such invoices will be payable immediately upon Your receipt of them.
Where a Cautionary Deposit has been provided, HFSH will deduct the cost of any damages, breakages or additional cleaning from the Cautionary Deposit and return the balance (if any) to You within 2 weeks of Your departure.  If the amount is greater than the Cautionary Deposit, You must pay for any amount which exceeds the Cautionary Deposit.

12. Liability
HFSH and the Owner accept no liability for any loss of income or revenue, loss of business, loss of profits or contract, loss of anticipated savings or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of Booking Agreement or otherwise, even if foreseeable.
Nothing in these conditions excludes or limits our liability;

  1. death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors;
  2. fraud or fraudulent misrepresentation; or
  3. breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).

HFSH accept no liability for complaints or concerns which relate to the Property or to the Property’s condition which You raise after Your departure from the Property. All complaints about the Property and the Property’s condition must be raised in accordance with condition 15.1.
In all cases, except for personal injury or death, HFSH’s liability to You for the total of all claims arising out of the letting is limited to the Rental Fee.
This Booking Agreement is between You and HFSH. No other person shall have any rights to enforce any of its terms.

13. Pets
You must adhere to the pet policy as set out in the House Conditions.
Where the House Conditions provide consent to pets at the Property, You agree to these conditions and a charge for each pet to cover the extended cleaning of the Property.
You will be responsible for any cleaning or other costs that are incurred by HHL as a result of You failing to meet Your obligations under condition 13.2.

14. No smoking policy
None of the Muckrach Estate Properties permits smoking.

15. Complaints
Any complaints or concerns that You may have about the Property or the Property’s condition must be communicated to HFSH at the time the issue first comes to Your attention.
HFSH will accept no liability for complaints or concerns raised by You which relate to the Property or to the Property’s condition which You raise after Your departure from the Property.
Complaints must not be raised directly with HFSH or an estate employee.
15.4.    If a complaint is not resolved during the Booking, You should write to HFSH within fourteen days providing details and evidence relating to the complaint.

16. Termination of the agreement
If You commit a breach of any of these conditions, HFSH reserve the right to re-enter the Property and terminate the Booking Agreement with immediate effect and with no sums (of whatever nature) refunded to You.
Termination of the Booking Agreement pursuant to this condition 18 does not affect the Owner’s other rights and remedies.

17. Changes to Terms
HFSH may revise these Terms from time to time.
If HFSH has to revise these Terms under clause 18.1, We will give You at least 1 week’s written notice of any changes to these Terms before they take effect. You can choose to cancel the contract in accordance with clause 6.

18. How HFSH may use Your personal information
HFSH will use the personal information You provide to:

  1. facilitate the Booking
  2. process Your payment for the Booking; and
  3. inform You about similar products or services that HFSH provide, but You may stop receiving these at any time by contacting HFSH.

Any information provided to HFSH on the Booking Form in accordance with clause 3.3 will not be disclosed to any third parties without Your consent.

19. Jurisdiction and governing law
These Terms are governed by English law. You agree to submit to the non-exclusive jurisdiction of the English courts. However, if You are a resident of Northern Ireland You may also bring proceedings in Northern Ireland, and if You are a resident of Scotland, You may also bring proceedings in Scotland.

20. General
HFSH may transfer their rights and obligations under these Terms to another organisation, and will notify You in writing if this happens, but this will not affect Your rights or HFSH’s obligations under these Terms.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If HFSH fails to insist that You perform any of Your obligations under these Terms, or if HFSH do not enforce it’s rights against You, or if HFSH delays in doing so, that will not mean that HFSH has waived its rights against You and will not mean that You do not have to comply with those obligations. If HFSH does waive a default by You, HFSH will only do so in writing, and that will not mean that HFSH will automatically waive any later default by You.

Hot Tub/ Jacuzzi Liability: Please note that whilst the hot tubs are an added feature of the accommodation to be enjoyed by you and your party, they are by design a mechanical piece of equipment and as such can be subject to malfunction. Some faults are not always possible to repair immediately if and when they occur, and whilst every effort will be made to rectify the problem it may be beyond our control. We will not be liable for any inconvenience caused if upon arrival or during your stay the hot tub does malfunction and is out of action.  We would ask that you notify us of any issues as soon as they become apparent, in order that we may deal with them promptly. A charge of £200.00 will be made for extra cleaning of any Hot Tub. Where the Hot Tub has had to be drained because of glass or foreign matter found in the tub then a further charge of £200.00 will be made against the booking.

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