HFS Highland Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of ouremployee, customer and supplier data and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
- Information About Us
HFS Highland Ltd, trading as:
Muckrach Country House Hotel, Dulnain Bridge, Grantown on Spey PH23 3LY
Limited companies registered in England under company number 04418481
Registered address: Forest Road, Little Budworth, Tarporley, Cheshire CW6 9ES
Main trading address: Muckrach Country House Hotel, Dulnain Bridge, Grantown on Spey PH23 3LY
VAT number: 177559457 respectively
Data Protection Officer: Stephanie Huntley.
Email address: [email protected]
Telephone number: 01829 760 761
Postal Address: As above.
- What Does This Notice Cover?
This Privacy Information explains how weuse your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
- What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out in Part 5, below.
- What Are My Rights?
Under the GDPR, you have the following rights, which wewill always work to uphold:
- The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
- The right to access the personal data we hold about you. Part 10 will tell you how to do this.
- The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
- The right to be forgotten, i.e. the right to ask usto delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.
- The right to restrict (i.e. prevent) the processing of your personal data.
- The right to object to ususing your personal data for a particular purpose or purposes.
- The right to data portability. This means that you can ask us for a copy of your personal data held by usto re-use with another service or business in many cases.
For more information about ouruse of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about ouruse of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
- What Personal Data Do You Collect?
Wemay collect some or all of the following personal data (this may vary according to your relationship with us):
- Date of birth;
- Email address;
- Telephone number;
- Business name;
- Job title;
- Payment information;
- How Do You Use My Personal Data?
Under the GDPR, wemust always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to ouruse of your personal data, or because it is in ourlegitimate business interests to use it. Your personal data will be used formay be used for one of the following purposes:
- Providing and managing your account.
- Supplying myproductsand servicesto you. Your personal details are required in order for usto enter into a contract with you.
- Personalising and tailoring ourproductsand services for you.
- Communicating with you. This may include responding to emails or calls from you.
- Supplying you with informationby emailandpost that you have opted-in to (you may unsubscribe or opt-out at any time by contacting Stephanie Huntley on 01829 706761 or emailing [email protected]
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by emailandtelephone and text message and post with information, news, and offers on our products and services or employee information.You will not be sent any unlawful marketing or spam. Wewill always work to fully protect your rights and comply with ourobligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
- Name, email address, and other contact information. We ask for and—at your option—collect personal information from you when you submit web forms on our Websites, including opportunities to sign up for and agree to receive email communications from us. We also may ask you to submit such personal information if you choose to use interactive features of the Websites, including participation in surveys, contests, promotions, sweepstakes, requesting customer support, or otherwise communicating with us. We will send such communications in accordance with applicable law.
- Log Files. Just as when you visit and interact with most websites and services delivered via the Internet, when you visit our Websites, we gather certain information and store it in log files. This information may include but is not limited to Internet Protocol (IP) addresses, system configuration information, URLs of referring pages, and locale and language preferences.
- How Long Will You Keep My Personal Data?
Wewill not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
- All data will be kept for 7 years for the purpose of HMRC audits
- How and Where Do You Store or Transfer My Personal Data?
Wewill only store your personal data in the UK. This means that it will be fully protected under the GDPR.
The security of your personal data is essential to us, and to protect your data, wetake a number of important measures, including the following:
- Encryption of data
- Management access levels for on line and paper stored documents
- Do You Share My Personal Data?
Wewill not share any of your personal data with any third parties for any purposes, subject to one important exception.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we areinvolved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
- How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask usfor details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell everything weneed to know to respond to your request as quickly as possible.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover ouradministrative costs in responding.
Wewill respond to your subject access request within 3 weeksand, in any case, not more thanone month of receiving it. Normally, weaim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date wereceive your request. You will be kept fully informed of our progress.
- How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Stephanie Huntley):
Email address: [email protected]
Telephone number: 01829 760761.
Postal Address: Forest Road, Little Budworth, Tarporley Cheshire CW6 9ES.
- Changes to this Privacy Notice
Wemay change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change ourbusiness in a way that affects personal data protection.
Any changes will be made available via the Company website or intranet.